Помощь по резервированию отеля

Can I make a reservation directly through a hotel?
I'm looking for a hotel in New-York. Can you help me?
Are taxes included in the rate?
Can I specify where I would like my room located (preferred floor, next to pool, etc.)?
Is the room rate per person or per night?
I should receive a discounted rate. How do I get this?
When I submit my reservation, where does my request go?
I need the hotel located downtown (near airport), how can I find such hotel?
Could't you send me the hotel phone/fax number?
I need more information about hotel. Couldn't you send me more information, graphic materials or any brochures?
Do I need a credit card to make a reservation?
When do I have to include my credit card number?
Is it safe to use my credit card?
What is your privacy policy?
What is your cancellation policy?
Is there a hotel shuttle service to/from the airport?
Is parking available? Free parking? Long-term parking?
What if there will be more than two adults in the room?
Our children will be with us... do they stay free?
Are rollaway beds/cribs available?
What info do you need about me and why?
What do I do if I am not happy with my hotel room when I arrive?
What can I do if I am experiencing technical difficulty with the horse21.net website?
When and where payment for my accommodation is required?

Can I make a reservation directly through a hotel?
Yes, but the prices displayed are only available through our website. If you make a reservation direct with the hotel, you will be charged on average 20% to 60% more.

I'm looking for a hotel in New-York. Can you help me?
Our reservation agents are unable to do individual searches for clients due to our high volume of reservations. Use our Hotel Search Form to identify availability and rates at over 50,000 hotels all around the world.

Are taxes included in the rate?
Taxes and miscellaneous charges are NOT included in the room rate, if the other is not specified. The tax rate at the hotel is listed in the Info section of the hotel description.

Can I specify where I would like my room located (preferred floor, next to pool, etc.)?
The hotel staff will do their best to accommodate special requests. We cannot guarantee room location because it is subject to availability. After booking the room via our reservation system you should call the hotel directly to request additional preferences.

Is the room rate per person or per night?
The quoted room rate is per room per night. The rate will reflect the number of persons you entered on the Search Form. It is for one person if you selected one person and it's for two people if you selected two people.

I should receive a discounted rate. How do I get this?
The rates displayed are the only rates available to horse21. Travel Reservation System. These rates may include government, corporate or senior discounts. If a rate is marked "ID REQ," (for example, "AAA Rate") you may need special documentation at check-in to confirm you are qualified to receive that rate.

When I submit my reservation, where does my request go?
All reservation requests will result in a new screen showing an Confirmation Number which should be kept and used with any future correspondence with horse21. Travel Reservation System. Some hotels do not confirm reservations immediately - the reservation status will be ON-REQUEST. In this case, the email you receive from horse21. Travel Reservation System will not contain a confirmation number. To check the status of your reservation you should go to your Profile/Itinerary.

I need the hotel located downtown (near airport), how can I find such hotel?
Please use our Hotel Search Form and do not forget to check the hotel location you need in the hotel search criteria.

Could't you send me the hotel phone/fax number?
You receive the hotel phone/fax number ONLY with your booking confirmation. We can't provide you this information before you book the room.

I need more information about hotel. Couldn't you send me more information, graphic materials or any brochures?
No, unfortunately we can't send any more information about hotel amenities/facilities. All information about the hotels, you can get from our web-sites.

Do I need a credit card to make a reservation?
Yes, the service provider/hotel will confirm a reservation only when you provide your credit card details to guarantee your booking. Please, note: Our Reservation Service is free of charge, so all your credit card details are going directly to the hotel and you will pay only for accommodation.

When do I have to include my credit card number?
You will be required to submit a credit card number at the time of booking. The majority of the hotels will not hold rooms without a credit card number. Your credit card will not be charged until you check out of the hotel unless the type of room you selected states that a deposit is required or some others restrictions. We recommend using a credit card to guarantee your reservation.

Is it safe to use my credit card?
Yes. horse21. Travel Reservation System takes this matter very seriously. To ensure your security, horse21. utilizes Thawte's secure commerce server which encrypts the credit card number and encodes it into a non-usable form.

What is your privacy policy?
We do not share your personal data collected through Horse21.net with anybody. All data submitted is kept confidential. However if you accessed this site through AllReZ Affiliate site, your email address along with the travel details may be forwarded to that Affiliate.

What is your cancellation policy?
Cancellation policy depends on every hotel/hotel's chain. You can also read the hotel description to determine the cancellation policy of your hotel. These policies will vary, so you must read each one carefully. The standard increments are you must cancel the room(s) by 4 or 6 PM, or 24, 48, or 72 hours prior to your specified arrival. If you cancel before this, generally you will not be charged a penalty. Canceling after this period will result in a cancellation penalty fee. Special sold out availability reservations, identified as "Special Internet Rates" or "Featured Rates," will apply a $30.00 cancellation fee regardless of the timeframe of cancellation.

Is there a hotel shuttle service to/from the airport?
Many hotels offer shuttle service to and from the airport. This may be listed in the Info section of the hotel listing. There may be a charge by the hotel for this service. So, you should contact the hotel to ask about it after completing your reservation.

Is parking available? Free parking? Long-term parking?
Most hotels offer free parking to their guests. Long-term parking is offered at the discretion of the hotel (often in conjunction with park and fly rates). This may be listed in the Info section of the hotel description.

What if there will be more than two adults in the room?
Most hotels allow additional adults to stay in the rooms, at a charge (usually between $5.00-$20.00 per person). Some hotels have a limit on how many people can stay in a room. This may be listed in the Info section of the hotel description.

Our children will be with us... do they stay free?
Usually children under 12 years of age stay for free in their parent's room using the existing bedding. The age requirement differs depending on the hotel's policy. This may be listed in the Info section of the hotel description.

Are rollaway beds/cribs available?
Most hotels offer rollaway beds and cribs (typically at a charge- $5.00-$20.00 each). Some hotels have restrictions on what room types will allow rollaway beds. This may be listed in the Info section of the hotel description. You can request these items by calling the hotel after completing your reservation process.

What info do you need about me and why?
In order to process your hotel reservation we need simple things such as your name, e-mail and real world address. The reasons for this are clear: we have to give the hotel a name under which to book your room. As in every other type of transaction, you have to supply us with the name, number and expiry date of the credit card with which the payment will be made.

What do I do if I am not happy with my hotel room when I arrive?
horse21. is an online hotel reservations agent. We make every effort to ensure that the hotel descriptions and information that we feature on our site are as accurate as possible. Our write-ups are based on material supplied by the hotels themselves. We are not responsible for any variance, whether perceived or actual, between the write-up and the conditions you find in a hotel. Please notify us if you feel that any of our hotel write-ups are inaccurate or need to be updated - we will be happy to consider your suggestions. Any issues of dissatisfaction should be addressed directly to the hotel's management.

What can I do if I am experiencing technical difficulty with the horse21.net website?
You should describe your problem clearly in an e-mail to: mailto:office@horse21.net Our web experts will do everything they can to help you.

When and where payment for my accommodation is required?
Payment for your hotel stay will be handled by the hotel directly upon checkout with this or another credit card of your choice, if the other is not specified.